Frequently Asked Questions
Expert advice and support for your workshop needs.
What is the standard shipping time for heavy machinery?
Standard shipping for power tools typically takes 3-5 business days. For heavy machinery or oversized items requiring freight, please allow 7-10 business days for delivery.
Do you offer warranties on your power tools?
Yes, all products sold at The Power Tool Store come with a minimum one-year manufacturer's warranty. Many professional-grade brands offer extended 3-year protection upon registration.
What is your return policy for used equipment?
We offer a 30-day return policy for unused tools in their original packaging. If a tool has been used and is found to be defective, it falls under our warranty repair or replacement program.
Can I purchase replacement parts through your store?
Absolutely. We stock a wide range of official replacement parts including carbon brushes, batteries, blades, and switches for all major brands we carry.
Do you provide bulk discounts for contractors?
Yes, we offer specialized pricing for licensed contractors and bulk orders. Please contact our Pro Sales department with your business credentials to set up a trade account.
Are the batteries compatible across different brands?
Generally, power tool batteries are brand-specific and not interchangeable. We recommend staying within a single 'battery platform' (like 18V or 20V Max) to maximize your investment.